Complaint Process

If an employee or beneficiary of a subrecipient (individual receiving services supported by a federal or state grant) believes that a subrecipient (organization supported by a federal or state grant) has discriminated against him or her, that individual may file a complaint of discrimination with the subrecipient (Texas Forensic Nurse Examiners (TXFNE), the OOG, or the OCR/CRCL as appropriate.

Complaints must generally be filed within 180 days of the alleged discrimination, or within one year of the alleged crime for allegations under the Omnibus Crime Control and Safe Streets Act, the Victims of Crime Act, or the Violence Against Women Act. You can read more about these programs online.

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VOICE YOUR CONCERN

Concerns should first be voiced at the time, if possible. You may ask to talk to a supervisor at any time. It is our goal to treat each patient with dignity and respect and we are dedicated to providing excellent, patient- centered care.

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SEND EMAIL

You may make a complaint to our organization in writing to either khara@txfne.com or julie@txfne.com.

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FILING A COMPLAINT

If you would like to escalate your concern to the Office of the Attorney General you can download a complaint form at https://gov.texas.gov/organization/cjd and submit the form to GAD@gov.texas.gov. You may also contact the Office of /Civil Rights and Civil Liberties at (800) 421-3481 or email them at OCR@ed.gov. Directions for filing a complaint can be found at www.2.ed.gov.